FAQ's

A. At filofax.co.uk we would like to make your shopping experience as easy as possible, we have therefore made our returns policy very simple.

If you are unhappy with any item you have purchased from filofax.co.nz, simply return it to us free of charge within the UK, in its original condition with your Order Reference Number within 14 days of dispatch and we will issue a refund for the price of the item. This does not affect your statutory rights.

Returns address:

FILOFAX CO.NZ - Returns
PO Box 25949 St HeliersL
Auckland, 1740

We recommend that you obtain proof of posting.

A. Deskfax organisers are no longer available, refills can be purchased via our mail order department, telephone 08705 143702

A. The first two digits of our diary codes represent the year. For example, a Personal size Horizontal Year Planner for 2017 has a code of 17-68401 whereas the 2018 version of the same diary is 18-68401.

A. Unfortunately, we do not send to PO addresses. Our couriers cannot obtain proof of delivery to PO addresses which means we are not insured should any orders go missing.